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ACS annual crime survey: Usdaw condemns highest ever levels of theft from shops and the impact on retail workers

Date: 04 March 2024 Shopworkers’ trade union leader Paddy Lillis is deeply concerned by the latest findings of the Association of Convenience Stores (ACS) annual crime survey. The findings show the highest ever levels of levels of theft from shops, with a shocking 5.6 million incidents, smashing the previous record of 1.1 million in 2023.
The ACS 2024 Crime Report, released today, outlines the scale of the retail crime crisis blighting communities across the UK. The report reveals that retailers have recorded over 600 incidents of theft an hour over the last year. It also highlights a huge increase in violent incidents committed against retailers and their colleagues. Over the last year, there have been around 76,000 incidents of violence in shops compared to 41,000 in 2023. Full ACS Crime Report: www.acs.org.uk/research/crime-report-2024
 
ACS make the point that retailers are doing what they can to fight back by investing in crime prevention and detection measures, with £339m spent over the last year in areas like CCTV, security staff, intruder alarms and internal communication systems, but the figures released today send a clear message to the Government, local forces and police leaders that more action is needed.
 
Paddy Lillis, General Secretary of Usdaw, says: “It is deeply disturbing that the level of incidents faced by retail workers is now higher than ever, according to the ACS annual crime survey. Violence and abuse are not an acceptable part of the job and too many shopworkers suffer all too often. This growing retail crime epidemic must be tackled and it is essential that the Government takes substantial action.
 
“Shoplifting is not a victimless crime, theft from shops has long been a major flashpoint for violence and abuse against shopworkers. Having to deal with repeated and persistent shoplifters can cause issues beyond the theft itself like anxiety, fear and in some cases physical harm to retail workers. This huge increase in shoplifting is further evidence that we are facing an epidemic of retail crime, which is hugely
concerning.
 
“The UK Government has repeatedly failed to act in the face of an epidemic of retail crime, rising theft from shops and assaults against retail workers. It is disappointing that they have no measures in their legislative programme to tackle this issue. We support Labour’s attempts to amend the Government’s Criminal Justice Bill, so that the law is strengthened to protect shopworkers from violence, threats and abuse.
 
“A protection of shopworkers law is also supported by many retailers. It already exists in Scotland and has secured over 500 convictions. We also welcome Labour’s commitments to 13,000 more neighbourhood police with guaranteed patrols in town centres, respect orders to ban repeat offenders and ending the £200 threshold for investigating and prosecuting shop theft. Labour is clearly offering the change our members need.”
 
Notes for editors:
 
Usdaw (Union of Shop, Distributive and Allied Workers) is one of the fastest growing unions in the TUC and the UK's fifth biggest trade union with around 360,000 members. Most Usdaw members work in the retail sector, but the union also has many members in transport, distribution, food manufacturing, chemical industry and other trades www.usdaw.org.uk
 
Association of Convenience Stores (ACS) is a trade association that represents over 33,500 local shops, supporting members through lobbying, comprehensive advice and innovative networking opportunities www.acs.org.uk
 
Usdaw’s Freedom from Fear Campaign seeks to prevent violence, threats and abuse against workers by engaging the public, shopworkers and the Government.
www.usdaw.org.uk/Campaigns/Freedom-From-Fear
 
Interim results of Usdaw’s 2023 survey, based on 3,082 responses, show that: 65.44% were verbally abused, 42.74% were threatened. 17.52% shopworkers had been assaulted during their career. 4.81% had been assaulted this year. Of those who were abused, threatened or assaulted, 59.71% said that shoplifting and armed robbery was the trigger. The final results of the survey will be published this month.
 
Criminal Justice Bill 2023: https://bills.parliament.uk/bills/3511
 
Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021: www.legislation.gov.uk/asp/2021/6
 
For Usdaw press releases visit: http://www.usdaw.org.uk/news and you can follow us on Twitter @UsdawUnion

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