- You must be up-to-date with your Usdaw contributions at the time of the incident you're claiming for.
- Your contributions must remain fully paid-up throughout the case.
- You must co-operate with Usdaw and its solicitors and follow their advice.
- You must give Usdaw and its solicitors accurate and honest information.
- You must not take advice from other legal advisers at the same time.
- You will not be supported in bringing cases against the Union, its representatives or staff, or in matters that are in conflict with the Union or its policies.
- You will not be supported if the incident/accident is a consequence of your own neglect of duty, misconduct or criminal act.
- Legal help will not be granted to family members who should have been an Usdaw member.
- Cases will be supported only if they have reasonable prospects of success, they are proportionate in value to the cost of pursuing the claim, they are not an abuse of process or fundamentally dishonest and no reasonable offer of settlement has been made.
- Family members must follow the same rules.
- In any event, legal assistance is at the discretion of the Union.
You'll find these rules in detail in the Legal Plus Members' Handbook, which our solicitors give to members when they start an injury claim.
Once legal assistance has been granted, we'll investigate your case and regularly review it to ensure you continue to comply with the rules and that your case still has reasonable prospects of success.
We aim to give our members the best possible service and to have no complaints, but we accept that sometimes members can feel that things have gone wrong. If you wish to raise any complaint, then please refer to - "How to make Legal Plus even better - The Complaints Procedure" at page 17 of the Members' Handbook.