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Usdaw welcomes the Home Secretary’s continuing commitment to tackling retail crime

Retail trade union Usdaw welcomes today’s speech to Labour’s annual conference in Liverpool by Shabana Mahmood, Home Secretary, where she highlighted Labour’s achievements on retail crime and the Government’s continuing commitment to neighbourhood policing.

28 September 2026

0 min read

As part of her address to delegates, Shabana Mahmood's said: “Across the country, certain crimes, particularly those that tear at the fabric of a local community are still too high. Like shop theft, which though now falling, is still far too high. To achieve fairness in every community, we need to do some things we know work, like neighbourhood policing. Which was hollowed out under the Conservative government but which we know cuts crime and deters criminality. I am proud to say that this Government has put 3,800 more officers into neighbourhoods across the country.”

Commenting after the speech, Joanne Thomas – Usdaw general secretary says: “We very much welcome Labour’s investment in neighbourhood policing, to help tackle crime and anti-social behaviour in communities and town centres. Usdaw’s latest interim survey results show the level of attacks on retail workers remains high. It is shocking that nearly three-quarters of those working in retail are regularly facing abuse from customers, with far too many experiencing threats and violence. This is a hugely important issue for our members, and they are saying loud and clear that enough is enough.

“Labour’s investment in more uniformed officer patrols in shopping areas and neighbourhoods adds to the Government’s extensive action to tackle retail crime. The Crime and Policing Act will deliver a much-needed protection of shop workers’ law; end the indefensible £200 threshold for prosecuting shoplifters, which has effectively become an open invitation to retail criminals; along with Criminal Behaviour Orders. There is also new funding to tackle the organised criminals responsible for the increase in shoplifting. We continue to call on the Government to urgently bring these new measures into force, to give the police the tools to deal with the problem and help protect retail workers.”

Notes for editors:

Usdaw (Union of Shop, Distributive and Allied Workers) is one of the fastest growing unions in the TUC and the UK's fifth biggest with around 370,000 members. Most Usdaw members work in the retail sector, but the union also represents many workers in transport, distribution, food manufacturing, chemical industry and other trades www.usdaw.org.uk

Usdaw’s survey of 8,980 UK retail staff found that in 2025 (% in 2024) [% in 2019]:

  • 78% were verbally abused (77%) [68%].

  • 54% were threatened (53%) [43%].

  • 11% were assaulted (10%) [5%].

Full report: www.usdaw.org.uk/FFFReport2025

Usdaw’s ‘Freedom from Fear’ campaign seeks to prevent violence, threats and abuse against workers by engaging the public, shop workers and the Government www.usdaw.org.uk/Campaigns/Freedom-From-Fear

For Usdaw press releases visit: www.usdaw.org.uk/news and you can follow us on Bluesky @usdawunion.bsky.social and Twitter/X @UsdawUnion

Summary

Retail trade union Usdaw welcomes today’s speech to Labour’s annual conference in Liverpool by Shabana Mahmood, Home Secretary, where she highlighted Labour’s achievements on retail crime and the Government’s continuing commitment to neighbourhood policing.