Usdaw’s Freedom From Fear Campaign works to prevent violence, threats and abuse against workers. We do this by engaging the public, shopworkers and the Government.
Results of last year’s Usdaw’s Freedom From Fear Survey show that 79% of shopworkers said that abuse was worse last year. 88% experienced verbal abuse, 60% were threatened by a customer and 9% were assaulted.
To find out more view our 2020 Survey Results.
We raise awareness with the public that violence, threats and abuse against workers is unacceptable behaviour. We give workers the confidence to speak out and report abuse, not accept it as part of the job.
We also work with employers to achieve safety and security improvements in stores, and raise the issues of neighbourhood policing, retail crime and underage sales. We lobby the Government to enact a new law, creating a specific offence relating to assault on people who work in a face-to-face public role. We have come close to achieving this in the past but have been blocked by the Conservatives and the SNP.
Respect for Shopworkers Week is an important part of the Freedom From Fear campaign - last year's campaign took place from 16 to 22 November 2020. The purpose of the week is to support retail workers and ensure the general public understands the key message that abuse is not part of the job. Our Respect Week page contains more information.