FirstCall is first class service

There has been a marked increase in claims since FirstCall Usdaw – the free accident claim line – was introduced.

32% more people are making new claims, thanks to the helpline, which was introduced by Usdaw’s Legal Plus service in 2008 with the strap line ‘No forms No fuss No delay’.

John Hannett, Usdaw’s General Secretary, said:

"Not only has FirstCall Usdaw been popular with our members, but it is showing improvements in the time it takes to process new personal injury claims.

"One of our members had an accident on the 5th May 2008, shortly after the launch of FirstCall Usdaw. He was seen by his union solicitor within three days. His claim has now been finalised and compensation paid within four months and two days of the accident.

"Having FirstCall Usdaw available to our members 365 days a year, 24 hours a day, reduces the time it takes for our members to speak to a union solicitor, and therefore speeds up the claims process.

"FirstCall Usdaw is a modern service for a modern union."

Notes to Editors:

• Contacts for newsdesks: Usdaw’s Media Officer, Cherry Hamilton, can be contacted on 0161 249 2469 or e-mail cherry.hamilton@usdaw.org.uk
• Usdaw (the Union of Shop, Distributive and Allied Workers) is the UK’s fourth biggest trade union, with over 371,000 members. Most Usdaw members work in the retail sector, but the union also has many members in transport, distribution, food manufacturing, chemicals and other trades.
• More information and news releases are available at our online Newsroom.
• Subscribe/unsubscribe to Usdaw news releases via our online e-news service at: http://www.usdaw.org.uk/site/email.html

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