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 Home Campaigns Freedom From Fear Resources
Help is at hand
04 March 2006
If your job involves selling age-restricted goods, you should follow the letter of the law. If in any doubt at all, refuse the sale.
- Insist on training from your employer on company procedure and all relevant legislation.
- Always ask the customer's age if they appear to be under 21.
- Request proof of age when appropriate.
- Ask your employer to display 'No ID, No Sale' notices (more at www.citizencard.com).
- Keep a register which will prove that you do refuse sales when in doubt. Make sure your manager signs the register every day. You can obtain a Refusals Register at www.citizencard.com
- Point out that you could get fined for making an underage sale. A young person could be fined £50 for attempting to buy alcohol if they are under 18.
- Know company procedure for dealing with customers who become abusive when refused a sale. Report all incidents of abuse, threats or violence to your line manager and keep a record.
- Stay calm: You may have a long queue at your checkout and feel under pressure to rush. Don't let this stop you asking for proof of age.
- Be polite but firm: Other adults in the queue will understand your dilemma and appreciate your determination not to break the law.
- If in doubt, refuse the sale: Call the manager or ask a colleague for assistance.
Keep your Usdaw rep informed - If you are caught up in a 'sting' operation contact your local rep or official immediately.
Usdaw will represent you during any possible disciplinary action and advise you of your rights.
If you are threatened with prosecution you can call on Usdaw's team of solicitors to make sure you are treated fairly. Usdaw has also published a special leaflet Preventing Underage Sales which gives important advice on how to avoid making an illegal sale.
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