Abuse is not part of the job (Leaflet 296)
Shopworkers do not have to put up with harassment or abuse from customers. Read more in our leaflet.
Download: Abuse is not part of the job (Leaflet 296)
Date Posted: 11 September 2012
Your employer has a legal
and moral obligation to protect you from harassment by customers -
as far as this is possible. This leaflet gives further details.
Usdaw is committed to
ensuring that our members do not have to put up with harassment.
The customer is not always right.
If you get harassed make
sure you let your Union Rep know what is going on. Keep notes of
what happened and when it happened. But above all don't just take
it. Report it!
This leaflet includes the
- What to do if a customer harasses you
- The duty of the company
- What if your employer fails to protect you?
- A Checklist for Usdaw Reps
If you need help and advice
or want to join the Union contact your nearest Usdaw office or ring the
Union helpline 0845 6060640 (calls charged at local rate).
Usdaw online today!
Abuse is not part of
the job (Leaflet 296) was correct at date of publication September