Abuse is not part of the job (Leaflet 296)

Shopworkers do not have to put up with harassment or abuse from customers. Read more in our leaflet.



Download: Abuse is not part of the job (Leaflet 296)

Date Posted: 11 September 2012

 

 

 

 

 

Your employer has a legal and moral obligation to protect you from harassment by customers - as far as this is possible. Usdaw is committed to ensuring that our members do not have to put up with harassment. The customer is not always right.

If you get harassed make sure you let your Union Rep know what is going on. Keep notes of what happened and when it happened. But above all don't just take it. Report it!

This leaflet includes the following sections:

  • What to do if a customer harasses you
  • The duty of the company
  • What if your employer fails to protect you?
  • A Checklist for Usdaw Reps

If you need help and advice or want to join the Union contact your nearest Usdaw office or ring the Union helpline 0845 6060640 (calls charged at local rate).

Join Usdaw online today!

Abuse is not part of the job (Leaflet 296) was correct at date of publication September 2012.