What is FirstCall Usdaw?
A free, 24/7 claim line for
new accident, injury and disease claims.
How do you make a
claim?
Call 0800 055
6333 and give them your:
- Name.
- Address.
- Contact details.
- Date of birth.
- Date of accident.
Do you need your Usdaw
membership number?
No - if you have it you may
speed up the call but we can process your claim without it.
Can my family members
use FirstCall Usdaw?
Yes - family members in your
household are covered by Usdaw Legal Plus for road traffic claims -
they should also start the claim through FirstCall Usdaw.
How long will the call
take?
The call is free and it
should take less than five minutes to process your claim.
When will I hear from a
Solicitor?
When you make the call your
membership details will be checked and an Usdaw Solicitor will be
instructed immediately by e-mail. The Solicitor should contact you
on the next working day. All victim of violence cases will be
handled by the Usdaw Legal Department.
What do I do if I do
not hear from the Solicitor?
When you make the call to
FirstCall Usdaw, have a pen and paper handy, you will be given the
name and telephone number of the Solicitor Usdaw has appointed.
Call the Solicitor directly if you do not hear from them. Call the
Legal Department on 0161 249 2473 during office hours if you have
any problems or if you have mislaid the Solicitor's number.
My Call was transferred to the Legal Department - why
was that?
To qualify for Usdaw
Legal assistance a member must have been a fully paid up member
from the time of the accident to the time of the call to FirstCall
Usdaw.
If the computer cannot
immediately trace you as an eligible Usdaw member your call will be
passed to the Legal Department who will sort out any problems with
you.
Can I use FirstCall
Usdaw to contact the Solicitor?
No - FirstCall Usdaw is the
number to ring to start a new claim. When you make the call you
will be given the name and number of the Solicitor Usdaw has
appointed - that is the number to use if you have a query about an
ongoing case or want to speak to your Solicitor.
Can I use FirstCall
Usdaw for other kinds of legal assistance?
No - FirstCall Usdaw is only
for making a new accident, injury or disease claim.
For help with employment
matters you should contact your rep or your Area Organiser. For
prosecutions, wills, conveyancing or the non work related advice
service you should apply for help using the appropriate BL form or
contact the Usdaw Legal Department on 0161 249 2473/0161 249
2477.
We have some completed
yellow BL1 forms - what should we do with
them?
If a member has already completed a yellow BL1 or a green BL5
form to make an accident claim, send it to the Legal Department in
the normal way and we will process it.